Frequently Asked Questions
DO YOU OFFER A TRIAL PERIOD?
We do not offer a trial period. We can run a full reputation report for free to see where you stand against your local competitors.
We offer a two-month plan if you want to kick the tires or if you want a quick boost on your online reviews.
WILL YOU BE SPAMMING MY CUSTOMERS?
No. Your customers will be placed on an email drip campaign. The messages will appear as though it's from you. We can work with you on the e-mail language if you prefer.
HOW MANY TIMES DO YOU SEND AN EMAIL PER CUSTOMER?
We found it effective to send 3 to 4 email reminders on a timed interval. The sweet spot is 3 email messages within 14 days.
CAN YOU DELETE MY NEGATIVE REVIEWS?
No. Negative reviews cannot be deleted. However we can boost up your average rating by burying your negative reviews with tons of positive reviews.
CAN I JUST DO THIS MYSELF?
You can. And some people do this themselves. However, doing this yourself requires a lot of time and effort. You always have to stay on top of every email and every review and track each one manually. In most businesses, this is a full-time job.
CAN MY LOCAL COMPETITORS HIRE YOU?
Our objective is to provide sustained results for all of our clients. With that in mind, we have an exclusivity policy in place, meaning that if we (you and Clienti) are engaged in business, we will not engage with anyone in the same business in the same city. This is our commitment to you.
CAN YOU PUBLISH THE POSITIVE REVIEWS TO MY WEBSITE?
Absolutely. One of the powers of our system is the ability to publish all your positive reviews to your website and/or Facebook automagically. You do not need to do anything to make this happen.
This is one of the most effective ways to attract customers that visit your website or facebook page. Wave all those 5 stars!
WHAT ABOUT NEW CLIENTS?
You can always send us a list of new customers and they will be added to the email drip campaign.
Our current clients typically send us an excel sheet with their customers email address every month and they are automatically added. It doesn't take much time to do this. If you have a marketing platform you use (MailChimp, MadMimi) or an online database of your clients we can tap into, we can automate the process so you don't have to do anything.
IS SENDING AN EMAIL THE ONLY WAY TO REQUEST FOR REVIEWS?
Not at all. As an added bonus, we can give you a widget that you can embed below your email signature to encourage people to leave reviews at a moments notice. We can also give you a widget you can embed on your website. And a QR code you can print and stick anywhere in your store. The more ways you can encourage customers, the better.