Terms of Service

These Terms of Service (“Terms”) govern your access to and use of www.clienti.com (the “Site”) and the services provided by CLIENTI. By using the Site or engaging our services, you agree to these Terms. If you do not agree, please do not use the Site or our services.

1. Who we are

CLIENTI is a done-for-you review collection service for local service businesses, operated by RenzaGroup LLC (doing business as CLIENTI) (“CLIENTI,” “we,” “us,” or “our”). “You” means the person or business accessing the Site or purchasing our services.

2. Eligibility

You must be at least 18 years old and authorized to act on behalf of the business you represent. By using our services, you represent that you meet these requirements and that the information you provide is accurate and current.

3. The Silent Revenue Audit

The Silent Revenue Audit is a free, no-obligation diagnostic offered for informational purposes. It does not create a binding engagement, and any figures, estimates, or projections shared during or after the audit are illustrative only and are not guarantees of results.

4. Our services

CLIENTI provides managed, done-for-you review collection and related reputation services (and, where offered, our local-ranking service, MapRank Pro). We set up and operate the review-request process on your behalf. The specific scope, deliverables, and fees applicable to you are those presented to you at sign-up or checkout.

5. Fees, billing, and cancellation

• Pricing. Fees are as presented to you at the time of purchase. Subscriptions are billed on a recurring monthly basis, in advance, using the payment method you provide.
• Month-to-month. Our services are month-to-month with no long-term contract. You may cancel at any time, effective at the end of your current billing period; cancellation stops future charges but does not retroactively refund a completed billing period except as stated below.
• 30-day review assurance. Consistent with our published promise, if new reviews are not generated during your first 30 days of active review-collection service, that first month’s subscription fee will be credited or refunded. This assurance requires that you have completed onboarding and reasonably cooperated (see “Your responsibilities”).
• Taxes. Fees are exclusive of any applicable taxes, which are your responsibility.
• Failed payments & chargebacks. We may suspend or terminate services for non-payment. Please contact us to resolve any billing concern before initiating a chargeback.

6. Your responsibilities

• Provide accurate business and customer contact information that you are lawfully authorized to share for the purpose of requesting reviews;
• Comply with all applicable laws (including anti-spam, telemarketing, and privacy laws) and with the guidelines of the review platforms involved, including Google;
• Not ask us to gate reviews, offer incentives for reviews, post fake or misleading reviews, or otherwise violate platform policies — we will not do these things;
• Maintain your own accounts (such as your Google Business Profile) and cooperate with onboarding and reasonable requests so the service can operate.

7. Platform rules and honest reviews

CLIENTI operates in a platform-safe manner: we send genuine, one-time invitations to real customers to leave honest reviews, without gating, incentives, or fabrication. Review platforms (such as Google) are independent third parties that control their own systems, policies, and the display or removal of reviews. We do not control and are not responsible for their decisions, algorithm changes, or actions affecting your listing.

8. Acceptable use of the Site

You agree not to misuse the Site, including by attempting to disrupt or gain unauthorized access to it, scraping or harvesting data without permission, uploading malicious code, or using the Site or its content in any unlawful manner or in violation of these Terms.

9. Intellectual property

The Site and its content — including text, design, graphics, logos, and the CLIENTI name — are owned by CLIENTI or its licensors and are protected by law. We grant you a limited, non-exclusive, non-transferable license to view the Site for its intended purpose. You may not copy, reproduce, or create derivative works from our content without our permission. If you engage our services, you grant us a limited license to use your business name, logo, and materials solely as needed to provide the services (and, only with your permission, to reference you as a customer).

10. Third-party services

The Site and services rely on third-party providers (for example, hosting, scheduling, analytics, and messaging tools). Your use of those services may be subject to their own terms, and we are not responsible for their availability, actions, or content.

11. No guarantee of specific results

Except for the limited 30-day review assurance described above, we do not guarantee any specific number of reviews, ranking position, call volume, revenue, or other business outcome. Any examples, case results, or estimates presented on the Site or during the audit reflect other businesses’ experiences or illustrative assumptions and are not promises of your results, which depend on factors outside our control.

12. Disclaimer of warranties

The Site and services are provided “as is” and “as available,” without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Site or services will be uninterrupted, error-free, or secure.

13. Limitation of liability

To the fullest extent permitted by law, CLIENTI and its owners, employees, and contractors will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill, arising out of or relating to your use of the Site or services. Our total liability for any claim relating to the services will not exceed the amount you paid us for the services in the three (3) months preceding the event giving rise to the claim.

14. Indemnification

You agree to indemnify and hold harmless CLIENTI and its owners, employees, and contractors from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising out of your breach of these Terms, your violation of any law or third-party right, or the information you provide to us (including customer contact information).

15. Termination

You may stop using the Site and cancel your subscription at any time. We may suspend or terminate your access to the Site or services, with or without notice, if you breach these Terms, fail to pay, or use the services in a way that could harm CLIENTI, other customers, or third parties. Provisions that by their nature should survive termination will survive.

16. Changes to the services and these Terms

We may modify the Site, the services, or these Terms from time to time. When we change these Terms, we will update the “Last updated” date above. Your continued use of the Site or services after a change takes effect constitutes acceptance of the revised Terms.

17. Governing law and disputes

These Terms are governed by the laws of the United States and the state in which RenzaGroup LLC is organized, without regard to conflict-of-laws principles. You agree that any dispute arising out of or relating to these Terms or the services will be brought exclusively in the state or federal courts located there, and you consent to their jurisdiction. Nothing in this section prevents either party from seeking injunctive relief where appropriate.

18. Miscellaneous

These Terms, together with our Privacy Policy, are the entire agreement between you and CLIENTI regarding the Site and supersede any prior understandings. If any provision is found unenforceable, the remaining provisions will remain in effect. Our failure to enforce a provision is not a waiver of it. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.

19. Contact us

Questions about these Terms? Contact:
CLIENTI (RenzaGroup LLC)
Email: rengie@clienti.com

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